Videoconference Support and Maintenance
Our primary goal is to help you fully utilise video conferencing and achieve excellent return on investment. To help you achieve a network that can be relied upon we offer three levels of support for your hardware.
Basic Support Package
- Telephone support during local office hours
- 24 hour swap out for faulty units or components
- Multi vendor support to assist with cross vender connection problems
- Test facility
- Software bug correction, as applicable
Full Support Package
- Basic Support Package
- Onsite engineer to install replacement unit or components - inclusive of travel costs
- Preventative maintenance visits once a year - inclusive of travel costs
Total network support package
- Full Support Package
- 24x5 helpdesk
- Dedicated staff based on your own site
- Support for Audio Visual hardware
- Call launching
- Internal or external multipoint management
